3
edits
Changes
OOo Category
::: 6/ Crashes''
== How to File an Issue ==
::Once you logged in you will be in your '''My Start Page'''
::Look at the left panel where it says '''My Tool''' and click on '''File Issue'''
== Issue Priorities and Examples==
[http://www.openoffice.org/scdocs/ddIssues_EnterModify.html#priority Source]
'''P1''': Extremely severe problem, which must be fixed immediately.
*Reproducible crashes or freezes
*Security Issues
*Build problems
*Incorrect graphics with legal implications
'''P2''': Severe problems which affect a significant number of customers.
*An essential product feature does not work or exist
*Data is corrupted in an easy way
*Huge memory leaks
'''P3''': Non-trivial problems which probably affect a noticeable number of users.
*Spelling errors in obvious places
*The application crashes in very special circumstance
*The user interface for a common functionality is confusing
'''P4''': Problems which are non-critical or rarely occurring.
*Bugs that are easy to workaround
*Spelling errors in rarely seen places
'''P5''': problems which describe wrong behavior of the application, but rarely affect anybody noticeably.
*in a seldom-used dialog, a control with an offset of a few pixels
== Issue Life Cycle ==
# Open state issues
##'''UNCONFIRMED : ''' This issue has recently been added. No one has validated that this issue is true. Users who have the "Project Issue Tracking - Change" permission set may confirm this issue, changing its state to '''NEW'''. or, it may be directly resolved and marked '''RESOLVED'''.##'''NEW : ''' This issue has recently been added to the assignee's list of issues and must be processed. Issues in this state may be accepted, and become '''STARTED''', passed on to someone else, and remain '''NEW''', or resolved and marked '''RESOLVED'''.##'''STARTED : ''' This issue is not yet resolved, but is assigned to the proper person. From here issues can be given to another person and become ''NEW'', or resolved and become ''RESOLVED''.##'''REOPENED : ''' This issue was once resolved, but the resolution was deemed incorrect. From here issues are either marked '''STARTED''' or '''RESOLVED'''
#Resolved state issues
##'''RESOLVED : ''' A resolution has been taken, and it is awaiting verification by QA. From here issues are either re-opened and become '''REOPENED''' are marked '''verified''' OR are closed for good and marked '''CLOSED'''.##'''VERIFIED : ''' QA has looked at the issue and the resolution and agrees that the appropriate resolution has been taken. Issues remain in this state until the product they were reported against is actually released. at which point they become '''CLOSED'''.##'''CLOSED : ''' The issue is considered dead. the resolution is correct. A closed issue can be reactivated by marking it '''REOPENED'''. [[Category:OpenOffice.org]]