Computer Lab Problems

Types of Computer Lab Problems

Here are some examples that would represent a computer lab problem:

• Discovering a hardware problem upon entry to lab
• Discovering a messy lab upon entry to lab
• Encountering a problem during lab session including:

• Keyboard / Mouse not operating
• Data Display bulb warning (or not operating)
• Workstation not booting up
• Workstation monitor not working
• Workstation CPU not working
• User not able to log into workstation
• Application crashes during session
• Cannot connect to the Internet
• Computer system running VERY slow

There are other reasons to contact AVIT regarding the Computer Lab:

• Provide Feedback regarding effectiveness of Computer Lab
• Inquire regarding additional software (note: open-source software only allowed in Computer Lab)
• Provide suggestions to improve the Computer Lab

It is Important to Report Computer Lab Problems

It is important to contact the AVIT department whenever there is a problem encountered in the Westminster Computer Lab.

For example, if there is a hardware problem, failure to report the problem just delays the problem being fixed, and becomes someone else's problem...

Procedure For Reporting a Computer Lab Problem

If you discover a problem in the Computer Lab, you should inform the AVIT department.
Please do NOT inform an individual, since the AVIT facilitator is best suited in notifying the best volunteers/professions to solve the problem in a timely and cost-effective manner.

There are a number of methods to contact AVIT:

Paper-based Method

AVIT Computer Service Forms are available in the computer lab (located in a folder on the bulletin board). A pen should be clipped onto the folder to help complete the form. Simply, fill out an AVIT Computer Form, and hand the form to the church HUB.

E-mail Method

You can either contact the AVIT facilitator directly by e-mail, or contact the church HUB, which in turn, will contact the AVIT faciliator.A In the e-mail message, please provide as much informaiton regarding the computer lab problem. You can use the Computer Lab Service Form as a guide to help you create the e-mail message.

• E-mail AVIT Facilitator: diverse@sympatico.ca
• E-mail church HUB: LSmith@westminsterorangeville.ca