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At the same time, I realize that I have an advantage having used and taught Unix and Linux over many years. I have tried to convert people to using Linux and open-source applications over the years. I have had some success and many failures in this campaign. After many years, I consider it comes down to empowerment - either take the time to learn, or accept the limitations of someone doing most of it for you.
Here is one of my previous blog posts that pretty much explains my position:[ [http://murraysaul.wordpress.com/2010/01/22/hacking-can-be-a-good-thing/ http://murraysaul.wordpress.com/2010/01/22/hacking-can-be-a-good-thing/] ]