Difference between revisions of "Computer Lab Problems"

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== Types of Computer Lab Problems ==
 
== Types of Computer Lab Problems ==
  
Here are some examples that would represent a computer lab problem:
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'''Here are some examples that would represent a computer lab problem:'''
  
 
:* Discovering a hardware problem upon entry to lab
 
:* Discovering a hardware problem upon entry to lab
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::* Computer system running VERY slow
 
::* Computer system running VERY slow
  
 
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'''There are other reasons to contact AVIT regarding the Computer Lab:'''
There are other reasons to contact AVIT regarding the Computer Lab:
 
  
 
:* Provide Feedback regarding effectiveness of Computer Lab
 
:* Provide Feedback regarding effectiveness of Computer Lab
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== Reason for Reporting Computer Lab Problems ==
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== It is Important to Report Computer Lab Problems ==
  
 
It is important to contact the AVIT department whenever there is a problem encountered in the Westminster Computer Lab.
 
It is important to contact the AVIT department whenever there is a problem encountered in the Westminster Computer Lab.
  
For example, if there is a hardware problem, failure to report the problem just delays the problem being fixed, and becomes someone else's problem...
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For example, if there is a hardware problem, '''failure to report the problem just delays the problem being fixed, and becomes someone else's problem...'''
  
  
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If you discover a problem in the Computer Lab, you should inform the AVIT department.<br />
 
If you discover a problem in the Computer Lab, you should inform the AVIT department.<br />
Please do NOT inform an individual, since the AVIT facilitator is best suited in notifying the best volunteers/professions to solve the problem in a timely and cost-effective manner.
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Please do <u>NOT</u> inform an individual, since the AVIT facilitator is best suited in notifying the best volunteers/professions to solve the problem in a <u>timely</u> and <u>cost-effective</u> manner.
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'''There are a number of methods to contact AVIT:'''
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==== Online Form (Recommended) ====
  
There are a number of methods to contact AVIT:
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This is considered to be the easiest method to send a report to the AVIT facilitator:
  
==== Paper-based Method ====
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:* Online Form: [http://matrix.senecac.on.ca/~murray.saul/westminster/computerGuide_form.html http://matrix.senecac.on.ca/~murray.saul/westminster/computerGuide_form.html]
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==== E-mail Method ====
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 +
You can either contact the AVIT facilitator directly by e-mail, or contact the church HUB, which in turn, will contact the AVIT faciliator.A
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In the e-mail message, please provide as much informaiton regarding the computer lab problem. You can use the Computer Lab Service Form as a guide to help you create the e-mail message.
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:* '''E-mail church HUB:''' [mailto:LSmith@westminsterorangeville.ca LSmith@westminsterorangeville.ca]
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==== Hardcopy Method ====
  
 
AVIT Computer Service Forms are available in the computer lab (located in a folder on the bulletin board). A pen should be clipped onto the folder to help complete the form.
 
AVIT Computer Service Forms are available in the computer lab (located in a folder on the bulletin board). A pen should be clipped onto the folder to help complete the form.
 
Simply, fill out an AVIT Computer Form, and hand the form to the church HUB.
 
Simply, fill out an AVIT Computer Form, and hand the form to the church HUB.
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 +
Here is a link to the AVIT form (in hardcopy form): [  [http://matrix.senecac.on.ca/~murray.saul/westminster/computer_service_form.pdf pdf]  ]

Latest revision as of 11:54, 16 September 2011

Types of Computer Lab Problems

Here are some examples that would represent a computer lab problem:

  • Discovering a hardware problem upon entry to lab
  • Discovering a messy lab upon entry to lab
  • Encountering a problem during lab session including:
  • Keyboard / Mouse not operating
  • Data Display bulb warning (or not operating)
  • Workstation not booting up
  • Workstation monitor not working
  • Workstation CPU not working
  • User not able to log into workstation
  • Application crashes during session
  • Cannot connect to the Internet
  • Computer system running VERY slow

There are other reasons to contact AVIT regarding the Computer Lab:

  • Provide Feedback regarding effectiveness of Computer Lab
  • Inquire regarding additional software (note: open-source software only allowed in Computer Lab)
  • Provide suggestions to improve the Computer Lab


It is Important to Report Computer Lab Problems

It is important to contact the AVIT department whenever there is a problem encountered in the Westminster Computer Lab.

For example, if there is a hardware problem, failure to report the problem just delays the problem being fixed, and becomes someone else's problem...


Procedure For Reporting a Computer Lab Problem

If you discover a problem in the Computer Lab, you should inform the AVIT department.
Please do NOT inform an individual, since the AVIT facilitator is best suited in notifying the best volunteers/professions to solve the problem in a timely and cost-effective manner.

There are a number of methods to contact AVIT:


Online Form (Recommended)

This is considered to be the easiest method to send a report to the AVIT facilitator:


E-mail Method

You can either contact the AVIT facilitator directly by e-mail, or contact the church HUB, which in turn, will contact the AVIT faciliator.A In the e-mail message, please provide as much informaiton regarding the computer lab problem. You can use the Computer Lab Service Form as a guide to help you create the e-mail message.


Hardcopy Method

AVIT Computer Service Forms are available in the computer lab (located in a folder on the bulletin board). A pen should be clipped onto the folder to help complete the form. Simply, fill out an AVIT Computer Form, and hand the form to the church HUB.

Here is a link to the AVIT form (in hardcopy form): [ pdf ]