Difference between revisions of "Computer Lab Problems"
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Please do <u>NOT</u> inform an individual, since the AVIT facilitator is best suited in notifying the best volunteers/professions to solve the problem in a <u>timely</u> and <u>cost-effective</u> manner. | Please do <u>NOT</u> inform an individual, since the AVIT facilitator is best suited in notifying the best volunteers/professions to solve the problem in a <u>timely</u> and <u>cost-effective</u> manner. | ||
| − | There are a number of methods to contact AVIT: | + | '''There are a number of methods to contact AVIT:''' |
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| − | + | ==== Online Form (Recommended) ==== | |
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| + | This is considered to be the easiest method to send a report to the AVIT facilitator: | ||
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| + | :* Online Form: [http://matrix.senecac.on.ca/~murray.saul/westminster/computerGuide_form.html http://matrix.senecac.on.ca/~murray.saul/westminster/computerGuide_form.html] | ||
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==== E-mail Method ==== | ==== E-mail Method ==== | ||
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In the e-mail message, please provide as much informaiton regarding the computer lab problem. You can use the Computer Lab Service Form as a guide to help you create the e-mail message. | In the e-mail message, please provide as much informaiton regarding the computer lab problem. You can use the Computer Lab Service Form as a guide to help you create the e-mail message. | ||
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:* '''E-mail church HUB:''' [mailto:LSmith@westminsterorangeville.ca LSmith@westminsterorangeville.ca] | :* '''E-mail church HUB:''' [mailto:LSmith@westminsterorangeville.ca LSmith@westminsterorangeville.ca] | ||
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| + | ==== Hardcopy Method ==== | ||
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| + | AVIT Computer Service Forms are available in the computer lab (located in a folder on the bulletin board). A pen should be clipped onto the folder to help complete the form. | ||
| + | Simply, fill out an AVIT Computer Form, and hand the form to the church HUB. | ||
| + | |||
| + | Here is a link to the AVIT form (in hardcopy form): [ [http://matrix.senecac.on.ca/~murray.saul/westminster/computer_service_form.pdf pdf] ] | ||
Latest revision as of 10:54, 16 September 2011
Contents
Types of Computer Lab Problems
Here are some examples that would represent a computer lab problem:
- Discovering a hardware problem upon entry to lab
- Discovering a messy lab upon entry to lab
- Encountering a problem during lab session including:
- Keyboard / Mouse not operating
- Data Display bulb warning (or not operating)
- Workstation not booting up
- Workstation monitor not working
- Workstation CPU not working
- User not able to log into workstation
- Application crashes during session
- Cannot connect to the Internet
- Computer system running VERY slow
There are other reasons to contact AVIT regarding the Computer Lab:
- Provide Feedback regarding effectiveness of Computer Lab
- Inquire regarding additional software (note: open-source software only allowed in Computer Lab)
- Provide suggestions to improve the Computer Lab
It is Important to Report Computer Lab Problems
It is important to contact the AVIT department whenever there is a problem encountered in the Westminster Computer Lab.
For example, if there is a hardware problem, failure to report the problem just delays the problem being fixed, and becomes someone else's problem...
Procedure For Reporting a Computer Lab Problem
If you discover a problem in the Computer Lab, you should inform the AVIT department.
Please do NOT inform an individual, since the AVIT facilitator is best suited in notifying the best volunteers/professions to solve the problem in a timely and cost-effective manner.
There are a number of methods to contact AVIT:
Online Form (Recommended)
This is considered to be the easiest method to send a report to the AVIT facilitator:
E-mail Method
You can either contact the AVIT facilitator directly by e-mail, or contact the church HUB, which in turn, will contact the AVIT faciliator.A In the e-mail message, please provide as much informaiton regarding the computer lab problem. You can use the Computer Lab Service Form as a guide to help you create the e-mail message.
- E-mail church HUB: LSmith@westminsterorangeville.ca
Hardcopy Method
AVIT Computer Service Forms are available in the computer lab (located in a folder on the bulletin board). A pen should be clipped onto the folder to help complete the form. Simply, fill out an AVIT Computer Form, and hand the form to the church HUB.
Here is a link to the AVIT form (in hardcopy form): [ pdf ]
