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== Procedure For Reporting a How to Contact AVIT Regarding Computer Lab Problem ==
If you discover a problem in the Computer Lab, you should inform the AVIT department.<br /><br />'''NOTE: Please do <u>NOT</u> inform an individual, since the AVIT facilitator is best suited in notifying the best volunteers/professions to solve the problem in a <u>timely</u> and <u>cost-effective</u> manner'''.
:* Online Form: [http://cs.senecac.on.ca/~murray.saul/westminster/computerGuide_form.html Online AVIT Form]
== Computer Lab Problems ==
=== Physical / Hardware Problems===
====Computer Lab is Messy Upon Entry====
:A messy Computer Lab does have a negative impact. Not only does it present a possible health issue, but also reflects poorly in promoting the Computer Lab to the Orangeville community. If you notice a messy lab, please see above procedures "Reporting Computer Lab Problems" .<br />(fill-out an '''online AVIT form''').
====Computer Server Fails====
:*Power-off server by holding down power button for approx 10 seconds, then power-on to see if server re-boots.
:*If not no power, check to see if power is supplied to outlet, and that power cable is plugged in (i.e. didn't come loose).
:If the server still fails to boot-up, contact the AVIT facilitator immediately (i.e. by phone), It is also important to fill-out an Online AVIT form (from a computer system that works and has access to the Internet). Please see above procedures "Reporting Computer Lab Problems".
:'''FYI: BELOW THE COMPUTER SERVER IS AN EXACT "CLONE" OF YOUR COMPUTER SERVER.<br /><br /><span style="text-decoration:blink;color:#0000ff;">WARNING</span>: YOU ARE REQUIRED TO <u>IMMEDIATELY CONTACT</u> AVIT TO SWITCH COMPUTER SERVERS. IT IS <u>NOT</u> RECOMMENDED TO SWITCH COMPUTER SERVERS YOURSELF, SINCE PLUGGING IN WRONG CABLE DURING SWITCHING SERVERS COULD RESULT IN COMPUTER SYSTEM NOT WORKING CORRECTLY.'''
====Data Display Unit (Projector) Does NOT Show Computer Display==== :Sometimes this can be caused by a loose cable connection. Try powering off then powering on the device.
:If the data display unit still fails to boot-up, contact the AVIT facilitator immediately (i.e. by phone), It is also important to fill-out an Online AVIT form (from a computer system that works and has access to the Internet). Please see above procedures "Reporting Computer Lab Problems".
====Data Display Unit Display Lamp Warning====
:Usually there is a warning when the data display lamp is coming to the end of its life. Although a warning appears, the lamp should be able to operate for a few more hours.
:'''It is important to notify AVIT so that they are aware of the problem and make arrangements to install a new lamp'''. It is also important to fill-out an Online AVIT form (from a computer system that works and has access to the Internet). Please see above procedures "Reporting Computer Lab Problems".
====Printer Does not Not Print Jobs====
:If the Computer Lab printer does not work, try the following:
====Wireless Keyboard does not Does Not Work====
:If the wireless keyboard does not work, try the following:
====No Electrical Power in Computer Lab====
:'''If there is no electrical power in the computer lab, you should inform <u>property</u> immediately'''. You should also fill-out an AVIT form indicating the problem that and that you have contacted property. Please see above procedures "Reporting Computer Lab Problems".
====Application Fails to Launch====
:To be completed If an application fails to launch, then power-down the workstations and reboot the Server. :It is important to inform AVIT of this problem by filling-out an Online AVIT form (from a computer system that works and has access to the Internet).Please see above procedures "Reporting Computer Lab Problems".
====Application Crashes====
:To be completed If an application crashes, then try to re-launch the application.If that does not work, then power-down the workstations and reboot the Server. :It is important to inform AVIT of this problem by filling-out an Online AVIT form (from a computer system that works and has access to the Internet).Please see above procedures "Reporting Computer Lab Problems".
====Cannot Locate Saved File====
:To be completed The applications are set to save files or documents under the default locations.Students are instructors are advised to save in those locations to avoid confusion, and to allow other programs (like Grab Work) to operate correctly. :Refer to this YouTube video on File Management: [http://www.youtube.com/watch?v=_DsoidBjbjY http://www.youtube.com/watch?v=_DsoidBjbjY] :If you still cannot locate the saved file, fill-out an Online AVIT form (from a computer system that works and has access to the Internet). Please see above procedures "Reporting Computer Lab Problems".
==Additional Resources==
:To be completed ...None