To discuss some problems that could be encountered in the Computer Lab, and the procedure to solve those problems.
It is important to contact the AVIT department whenever there is a problem encountered in the Westminster Computer Lab.
For example, if there is a hardware problem, '''failure to report the problem just delays the problem being fixed, and becomes someone else's problem...'''
== How to Contact AVIT Regarding Computer Lab Problem ==
If you discover a problem in the Computer Lab, you should inform the AVIT department.<br /><br />
'''NOTE: Please do <u>NOT</u> inform an individual, since the AVIT facilitator is best suited in notifying the best volunteers/professions to solve the problem in a <u>timely</u> and <u>cost-effective</u> manner'''.
Here is the easiest (most convenient) method to send a report to the AVIT facilitator:
:* Online Form: [http://cs.senecac.on.ca/~murray.saul/westminster/computerGuide_form.html Online AVIT Form]
== Computer Lab Troubleshooting ==
=== Written Instructions ===
:'''Below are the written instructions description of Computer Lab problems (in case you prefer to have a printout of these procedures):'''
== Computer Lab Problems ==
=== Physical / Hardware Problems=== ====Computer Lab is Messy Upon Entry==== :A messy Computer Lab does have a negative impact. Not only does it present a possible health issue, but also reflects poorly in promoting the Computer Lab to the Orangeville community. If you notice a messy lab, please see above procedures "Reporting Computer Lab Problems".<br />(fill-out an '''online AVIT form''').
====Computer Server Fails====
:To be completed If it appears that the computer server has failed, please confirm by trying the following checks: :*Power-off server by holding down power button for approx 10 seconds, then power-on to see if server re-boots.:*If no power, check to see if power is supplied to outlet, and that power cable is plugged in (i.e.didn't come loose).
====Workstation Does Not Boot:If the server still fails to boot-up====, contact the AVIT facilitator immediately (i.e. by phone), It is also important to fill-out an Online AVIT form (from a computer system that works and has access to the Internet). Please see above procedures "Reporting Computer Lab Problems".
:To be completed ...
:'''FYI: BELOW THE COMPUTER SERVER IS AN EXACT "CLONE" OF YOUR COMPUTER SERVER.<br /><br /><span style====Workstation Monitor Does not Work===="text-decoration:blink;color:#0000ff;">WARNING</span>: YOU ARE REQUIRED TO <u>IMMEDIATELY CONTACT</u> AVIT TO SWITCH COMPUTER SERVERS. IT IS <u>NOT</u> RECOMMENDED TO SWITCH COMPUTER SERVERS YOURSELF, SINCE PLUGGING IN WRONG CABLE DURING SWITCHING SERVERS COULD RESULT IN COMPUTER SYSTEM NOT WORKING CORRECTLY.'''
:To be completed ...
====Workstations Do Not Connect to ServerData Display Unit (Projector) Does NOT Show Computer Display====
:To Sometimes this can be completed .caused by a loose cable connection.Try powering off then powering on the device.
====No Connection :If the data display unit still fails to the I3 Computer Lab Problems3.1 Hardware Problems3.1.1 Computer Server Fails3.1.2 Workstation Does Not Bootboot-up3, contact the AVIT facilitator immediately (i.1e.3 Workstation Monitor Does not Work3.1.4 Workstations Do Not Connect by phone), It is also important to Server3.1.5 Printer Does not Print Jobs3.1.6 Wireless Keyboard does not Work3.1.7 Data Display Unit fill-out an Online AVIT form (Projectorfrom a computer system that works and has access to the Internet) Does not Display Screen3.1.8 Data Display Unit Display Lamp Warning3.1.9 No Electrical Power in Please see above procedures "Reporting Computer LabProblems".
[edit] Purpose
To discuss some problems that could be encountered in the Computer Lab, and the procedure to solve those problems.====Data Display Unit Display Lamp Warning====
[edit] Computer Lab Troubleshooting [edit] YouTube VideoIf you want :Usually there is a warning when the data display lamp is coming to see the visual steps for "Computer Lab Troubleshooting"end of its life. Although a warning appears, here is a link the lamp should be able to operate for a customized YouTube video:few more hours.
[edit] Written InstructionsBelow :'''It is important to notify AVIT so that they are aware of the written instructions problem and make arrangements to install a new lamp'''. It is also important to fill-out an Online AVIT form (in case you prefer from a computer system that works and has access to have a printout of these the Internet). Please see above procedures):"Reporting Computer Lab Problems".
[edit] Computer Lab Problems [edit] Hardware Problems [edit] Computer Server Fails
To be completed ...
[edit] ====Workstation Does Not Boot-upTo be completed ...Fails to Work====
[edit] Workstation Monitor :If the workstation fails to boot up, please note the exact problem. For Example:::*Does Computer fail to Power-on?::*Does Computer Power-on, but not Workconnect to Server?To be completed ...::*Does connect to Server, but does not allow user to Login?
[edit] Workstations Do Not Connect :If the workstation still fails to ServerTo be completed boot-up, contact the AVIT facilitator immediately (i.e.by phone), It is also important to fill-out an Online AVIT form (from a computer system that works and has access to the Internet). Please see above procedures "Reporting Computer Lab Problems".
[edit] Printer Does not Print Jobs
To be completed ...
[edit] Wireless Keyboard does not ====Workstation Monitor Does Not WorkTo be completed ...====
[edit] Data Display Unit :If the workstation monitor does not work, check if the power-switch is off. It monitor still fails to work, contact the AVIT facilitator immediately (i.e. by phone), It is also important to fill-out an Online AVIT form (Projectorfrom a computer system that works and has access to the Internet) Does not Display ScreenTo be completed ..Please see above procedures "Reporting Computer Lab Problems".
[edit] Data Display Unit Display Lamp Warning
To be completed ...
[edit] No Electrical Power in Computer LabTo be completed ...====Printer Does Not Print Jobs====
Retrieved from :If the Computer Lab printer does not work, try the following:::*Make certain that the printer is powered on.::*Check for loose printer cables to printer and the Server.::*Check the Print Queue for backed-up printouts (See "Managing Print Jobs: [http://zenitwww.senecacyoutube.on.cacom/watch?v=ZgJrKCR0JaY http:/wiki/indexwww.youtube.phpcom/Computer_Lab_Troubleshooting"watch?v=ZgJrKCR0JaY]
Views:If the printer still fails to work, it is also important to fill-out an Online AVIT form (from a computer system that works and has access to the Internet). Please see above procedures "Reporting Computer Lab Problems". '''If you noticed that the printer cable was disconnected, it is recommended to inform the AVIT department (to provide feedback to individuals that may have removed cable, but forget to reconnect the cable)'''.
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Personal tools====Wireless Keyboard Does Not Work====
Msaul:If the wireless keyboard does not work, try the following:My talk::*Power-off wireless keyboard and power-on.My preferences::*Press SHIFT key, and then see if touch-pad is responding.My watchlistMy contributionsLog out::*Replace batteries with new set of batteries located in the Server cupboard
Navigationnternet====:If the wireless keyboard still fails to work, it is also important to fill-out an Online AVIT form (from a computer system that works and has access to the Internet). Please see above procedures "Reporting Computer Lab Problems". '''If you replaced the batteries in the wireless keyboard, it is recommended to inform the AVIT department (in order to dispose of old batteries and replace with a new set of batteries in the Server cupboard)'''.
:T
====Printer Does not Print JobsNo Connection to the Internet====
:To be completed .If the user cannot connect to the Internet, please try the following:::*Wait five minutes and try Internet connection.::*Power down workstations, Reboot the Server, and restart the workstations.
====Wireless Keyboard does not Work====:If there is still no connection to the Internet, fill-out an Online AVIT form (from a computer system that works and has access to the Internet). Please see above procedures "Reporting Computer Lab Problems".
:To be completed ...
====Data Display Unit (Projector) Does not Display ScreenComputer System is Running Slow====
:To be completed ..If the computer system is running slow, shut-down the workstations, and reboot the Server.
====Data Display Unit Display Lamp Warning====:It is important to inform AVIT of this problem by filling-out an Online AVIT form (from a computer system that works and has access to the Internet). Please see above procedures "Reporting Computer Lab Problems".
:To be completed ...
====No Electrical Power in Computer Lab====
:To be completed '''If there is no electrical power in the computer lab, you should inform <u>property</u> immediately'''.You should also fill-out an AVIT form indicating the problem and that you have contacted property.Please see above procedures "Reporting Computer Lab Problems". === Software Problems=== ====Application Fails to Launch==== :If an application fails to launch, then power-down the workstations and reboot the Server. :It is important to inform AVIT of this problem by filling-out an Online AVIT form (from a computer system that works and has access to the Internet). Please see above procedures "Reporting Computer Lab Problems". ====Application Crashes==== :If an application crashes, then try to re-launch the application. If that does not work, then power-down the workstations and reboot the Server. :It is important to inform AVIT of this problem by filling-out an Online AVIT form (from a computer system that works and has access to the Internet). Please see above procedures "Reporting Computer Lab Problems". ====Cannot Locate Saved File==== :The applications are set to save files or documents under the default locations. Students are instructors are advised to save in those locations to avoid confusion, and to allow other programs (like Grab Work) to operate correctly. :Refer to this YouTube video on File Management: [http://www.youtube.com/watch?v=_DsoidBjbjY http://www.youtube.com/watch?v=_DsoidBjbjY] :If you still cannot locate the saved file, fill-out an Online AVIT form (from a computer system that works and has access to the Internet). Please see above procedures "Reporting Computer Lab Problems". ==Additional Resources== :None
