Computer Lab Troubleshooting

Purpose

To discuss some problems that could be encountered in the Computer Lab, and the procedure to solve those problems.

It is important to contact the AVIT department whenever there is a problem encountered in the Westminster Computer Lab.

For example, if there is a hardware problem, failure to report the problem just delays the problem being fixed, and becomes someone else's problem...

Procedure For Reporting a Computer Lab Problem

If you discover a problem in the Computer Lab, you should inform the AVIT department.
Please do NOT inform an individual, since the AVIT facilitator is best suited in notifying the best volunteers/professions to solve the problem in a timely and cost-effective manner.

Online Form

This is considered to be the easiest method to send a report to the AVIT facilitator:

• Online Form: Online AVIT Form

Computer Lab Troubleshooting

YouTube Video

If you want to see the visual steps for "Computer Lab Troubleshooting", here is a link to a customized YouTube video:

Written Instructions

Below are the written instructions (in case you prefer to have a printout of these procedures):

Computer Lab Problems

Hardware Problems

Computer Server Fails

To be completed ...

Workstation Does Not Boot-up

To be completed ...

Workstation Monitor Does not Work

To be completed ...

Workstations Do Not Connect to Server

To be completed ...

No Connection to the Internet

To be completed ...

Printer Does not Print Jobs

To be completed ...

Wireless Keyboard does not Work

To be completed ...

Data Display Unit (Projector) Does not Display Screen

To be completed ...

Data Display Unit Display Lamp Warning

To be completed ...

No Electrical Power in Computer Lab

To be completed ...

Software Problems

Application Fails to Launch

To be completed ...

Application Crashes

To be completed ...

Cannot Locate Saved File

To be completed ...

Additional Resources

To be completed ...