Difference between revisions of "Computer Lab Problems"
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If you discover a problem in the Computer Lab, you should inform the AVIT department.<br /> | If you discover a problem in the Computer Lab, you should inform the AVIT department.<br /> | ||
| − | Please do NOT inform an individual, since the AVIT facilitator is best suited in notifying the best volunteers/professions to solve the problem in a timely and cost-effective manner. | + | Please do <u>NOT</u> inform an individual, since the AVIT facilitator is best suited in notifying the best volunteers/professions to solve the problem in a <u>timely</u> and <u>cost-effective</u> manner. |
There are a number of methods to contact AVIT: | There are a number of methods to contact AVIT: | ||
| Line 42: | Line 42: | ||
AVIT Computer Service Forms are available in the computer lab (located in a folder on the bulletin board). A pen should be clipped onto the folder to help complete the form. | AVIT Computer Service Forms are available in the computer lab (located in a folder on the bulletin board). A pen should be clipped onto the folder to help complete the form. | ||
Simply, fill out an AVIT Computer Form, and hand the form to the church HUB. | Simply, fill out an AVIT Computer Form, and hand the form to the church HUB. | ||
| + | |||
| + | |||
| + | ==== E-mail ==== | ||
| + | |||
| + | You can either contact the AVIT facilitator directly by e-mail, or contact the church HUB, which in turn, will contact the AVIT faciliator. | ||
| + | |||
| + | :* E-mail AVIT Facilitator: | ||
| + | :* E-mail church HUB: | ||
Revision as of 14:04, 17 May 2011
Contents
Types of Computer Lab Problems
Here are some examples that would represent a computer lab problem:
- Discovering a hardware problem upon entry to lab
- Discovering a messy lab upon entry to lab
- Encountering a problem during lab session including:
- Keyboard / Mouse not operating
- Data Display bulb warning (or not operating)
- Workstation not booting up
- Workstation monitor not working
- Workstation CPU not working
- User not able to log into workstation
- Application crashes during session
- Cannot connect to the Internet
- Computer system running VERY slow
There are other reasons to contact AVIT regarding the Computer Lab:
- Provide Feedback regarding effectiveness of Computer Lab
- Inquire regarding additional software (note: open-source software only allowed in Computer Lab)
- Provide suggestions to improve the Computer Lab
Reason for Reporting Computer Lab Problems
It is important to contact the AVIT department whenever there is a problem encountered in the Westminster Computer Lab.
For example, if there is a hardware problem, failure to report the problem just delays the problem being fixed, and becomes someone else's problem...
Procedure For Reporting a Computer Lab Problem
If you discover a problem in the Computer Lab, you should inform the AVIT department.
Please do NOT inform an individual, since the AVIT facilitator is best suited in notifying the best volunteers/professions to solve the problem in a timely and cost-effective manner.
There are a number of methods to contact AVIT:
Paper-based Method
AVIT Computer Service Forms are available in the computer lab (located in a folder on the bulletin board). A pen should be clipped onto the folder to help complete the form. Simply, fill out an AVIT Computer Form, and hand the form to the church HUB.
You can either contact the AVIT facilitator directly by e-mail, or contact the church HUB, which in turn, will contact the AVIT faciliator.
- E-mail AVIT Facilitator:
- E-mail church HUB:
